Information for 2024 Fall Term
Regular Maintenance Window Notice
IT&S may perform maintenance and upgrades for on our educational technology platform on Tuesdays or Fridays between 6:00am – 8:00am. During these times Moodle may not be available. General Network maintenance may affect access to Moodle from off campus on Sundays between 6:00am – 10:00am. Please note that downtime during the exam week will be avoided whenever possible. We appreciate your patience.
Current Students
- Please log into Moodle with the same credentials that you use to access myMount.
- Your Moodle course sites will be visible in the ‘In progress’ tab of the Moodle Dashboard Course overview section on the first day of classes.
*Important: If you are registered in a course, but you do not see the course in your list of courses, please contact your instructor. - Important announcements are shared with faculty and students on the Moodle Dashboard. Please read this helpful and timely information when you first log into Moodle. Students can also access other helpful resources from the Moodle Dashboard page in the ‘Resources’ block on the right-hand side.
- Collaborate is our online classroom software. It provides a virtual space where faculty and students can meet in real-time, work in groups, chat, and learn together.
- Check out the Accessing Collaborate video in Microsoft Stream to learn more about joining your online classes. Then take a test drive in Collaborate by joining this Practice Collaborate Session.
- Tip! It is important to practice using Collaborate and check your settings before joining your first online class. If you need help before your first online class, a Tech Navigator can meet with you virtually (during regular business hours). Please email online@msvu.ca to request this support.
- Visit Get Started with Collaborate Ultra for Participants to watch a video tour, see how to navigate around sessions, establish audio and video settings for your devices and browser, and much more.
Online Learning support services for students:
Visit Online Support for Students to learn more about preparing for your classes. You can also find out how to order textbooks online, technology requirements and more. If you have any questions about Moodle or Collaborate, please email online@msvu.ca.
The IT&S Help Desk is also here to support you with the following types of support:
- Login and password issues related to accessing Moodle. Students can now reset their account password by using the Self-Service Password Reset Tool.
- Home equipment issues relating to connectivity
- Browser issues
- Please visit Hours and Contact Information to request support
MSVU’s Suite of Educational Technologies
Moodle is the Mount’s Learning Management System used For most course deliveries. This includes face-to-face, online, blended and multi-access. It allows faculty to create and manage course content, host online discussions, and administer quizzes. Faculty can also meet in real time with students.
Blackboard Collaborate is our online classroom software. It provides a virtual space where faculty and students can meet in real-time, work in groups, chat, and learn together.
Microsoft 365 is a collection of apps used in course delivery such as OneNote, Teams, Stream, and Yammer.
Current students and faculty can view Moodle course sites and join online synchronous classes in Collaborate by logging into Moodle.