Mount Fitness Centre programs and services – Refund Policy

Memberships:  
– Full refund if request to cancel is received within 7 days of purchase.
– Prorated refunds will be given after the seventh day with medical or work related documentation.
– No refunds on day passes, punch passes, and personal training.

Fitness & Recreation Programs:  
– Adult and youth programs.
– Full refund within 5 days of first class.
– Prorated refunds will be given after the fifth day with medical or work related documentation.

Day Camps – Cancellation and Refund Policy

Non-Refundable Deposit:
– Each camp registration requires a 10% non-refundable deposit.
– Example: A $190.00 camp requires a $19.00 non-refundable deposit.
– This non-refundable deposit is included in the overall camp fee.
– IMPORTANT NOTE: If you chose to withdraw, this fee will not be refunded.

Refund Policy
– To cancel your camp registration and receive a refund (minus the NON-REFUNDABLE DEPOSIT – see details above) you must:
– Request to withdraw in writing, by emailing camps@msvu.ca
– Submit request THREE WEEKS prior to the day or week of camp that you are requesting to withdraw from.
– If requesting within the three-week period, a refund will only be issued if a replacement can be found.
– Refunds will be processed within 2-3 weeks of initial request.

Sport programs/camps – Refund Policy

To cancel your sport program/camp registration and receive a refund you must:
– Request to withdraw in writing by emailing camps@msvu.ca 
– Submit request THREE WEEKS prior to the program/camp start date.
– If requesting within the three-week period, a refund will only be issued if a replacement can be found.
– If criteria is met, refunds will be processed within 2-3 weeks of initial request.